Bonvoice provide communications solutions for all types of businesses. Our mission is to help your business to meet its full potential by optimizing your internal and external communications. Our team is excited and spirited about the potential of Cloud PBX technology and how it could revolutionize communications with businesses in the near future. Rest assured, your business phone service will thrive with us.
Solutions
1. IVR
2. Dialer
3. Click2Call
4. Voice Broadcast
5. Missed call Solution
Mobile application made available for entrepreneurs or admins to monitor the calls and check the call analytics. This will helps to make good business decisions. No need to find a laptop to check the call status. Use our mobile app to find the extensive report and analysis of all your calls in your firm.
Easily analyse the call traffic details using the Dashboard. Customer can easily track the business trends. Call reports including details of caller, call duration, connected duration, attended agent details and call recording. Call recording can be easily downloaded and will be able to share using other Applications. Multiple filters made available so that app user can filter the calls with Time and Date, Agent number, Source, Destination and the attended queue. According to the business needs customised report is available which helps to improve the efficiency of customer care centre. Helps to identify the issues of each customer.
Features
1. Call Traffic
2. Call Analytics
3. Usage Patterns
4. Call Reports
5. Multiple Filters
6. Dialer Reports
7. Call Recording
8. Queues
9. Agent Filtering
10. Feedbacks